- Software Support & Maintenance Survey
- September 2018
- By Martin Thompson, Campaign for Clear Licensing
The Campaign for Clear Licensing is pleased to present a new report on the software support and maintenance market.
Download the report here:
This research project has been kindly sponsored by Origina.
Origina are the “World’s leading, independent, third party IBM software support specialist“. Learn more about Origina here: https://www.origina.com/
Executive Summary
Many organisations spend a huge proportion of their annual IT budget on paying for existing software support and maintenance contracts. The market is estimated to be worth $250BN.
The typical survey respondent had no idea of support volumes, support quality or the strategic value of software maintenance renewals.
This research is a call-to-action for organisations to get a handle on this major area of spend and apply ITAM best practices to optimise spend and lower risk.
The key findings in this paper include:
- Software maintenance renewals need more scrutiny
- Security options need more clarity
- There is a strategic opportunity for ITAM to own the renewals process
Industry trends identified include:
- Organisations renewing contracts as the path of least resistance
- Scarcity of information regarding true consumer rights and entitlement
- Hardware merging into software
- Products merging into maintenance
Key Actions:
- Lawmakers need to seriously consider the long-term consequences of these trends in an Internet of things era – in the interests of consumer rights, security and environmental impact.
- IT Asset Managers can create a huge amount of value by setting up a rigorous process for support renewals.
- The IT community would benefit from an open access library to crowdsource intelligence on support and maintenance contracts
Download the report here: