CCL White Paper: Key Risks in Managing Oracle Licensing

This report is the result of discussions and research with CCL members, The ITAM Review community and the Oracle License Management Services (LMS) team. Thank you to everyone that took the time to participate.

The aim of this report is to highlight the key issues and risks in managing Oracle licensing and share information and knowledge to help CCL members. The report will also form the basis of further discussions with Oracle – with a view to generating positive change.

The report consists of two sections:

[list type=square_list]

  • Part one shows how organizations view working with Oracle LMS
  • Part two explores specific issues as prioritized by CCL members

[/list]

Executive Summary

This report highlights the key issues and risks in managing Oracle Licensing. This information is being shared with CCL members and is also being used as the basis of a constructive dialogue with Oracle so that positive change benefitting both the customer base and Oracle itself will result.

Key issues identified by the respondents with Oracle can be broadly grouped into three themes;

[list type=cross_list]

  • The customer does not feel autonomous
  • They receive inconsistent messages from Oracle
  • They feel that Oracle realigns the goal posts to favour revenue streams over customer requirements.

[/list]

This report provides feedback from customers experienced with working with Oracle LMS, explores their key issues in detail and provides seven recommendations for positive change:

  1. One voice from Oracle
  2. A licensing knowledgebase
  3. Greatly improved communications
  4. Re-engineering risk
  5. SAM Evangelism
  6. Audit Clarity
  7. Strategic focus

Download: Key Risks in Managing Oracle

Oracle Seminar 21st November, London

The Campaign for Clear Licensing, in partnership with The ITAM Review, is hosting a free one day seminar on Oracle Licensing on Friday 21st November in central London. This is a great opportunity to discuss some of the issues highlighted in the report and meet your peers. Further info here: http://www.itassetmanagement.net/2014/09/22/oracle-seminar/.

Supporting Images

[list type=arrow_list]

[/list]

If you have any questions regarding the report or feedback on Oracle please contact me.

Martin Thompson, October 2014. 

[list type=minus_list]

  • @itammartin
  • http://uk.linkedin.com/in/martinthompson/
  • martin at clearlicensing dot org

[/list]

Meeting Notes from 23rd September Roundtable and Next Actions

The first roundtable for the Campaign for Clear Licensing was held in Canary Wharf in London last month.

The roundtable included:

  • Twenty SAM professionals
  • Mostly large corporates including 6 FTSE 100 companies
  • Four government departments
  • Representatives from UK, Germany and the Netherlands

(The Campaign has also received considerable interest from the USA, I apologize to our US friends – we’re not ignoring you – please bear with us whilst we get things off the ground).

I have embedded the discussion document from our meeting below:

The document also includes a summary of the results of our industry consultation. We have distilled all the feedback into several key strategic objectives to drive the campaign forward.

Key Talking Points from the Roundtable:

  • A key deliverable of the Campaign is to provide a vehicle for organizations to discuss issues in private without repercussion. There are several obstacles to overcome here in terms of privacy, security and liability. A key part of our value proposition is to provide that sanctuary.
  • A key talking point was the requirement for sufficient authority within organizations to facilitate change. I.e. Software Publishers are unlikely to change their practices because of Software Asset Managers – but they are much more likely to if CIO’s talk to Software Publishers together with independent substantiated evidence.
  • A knowledgebase was discussed as a useful mechanism for the Campaign to share collective intelligence and experiences. Again, issues around privacy, security and liability need to be discussed.
  • It was generally agreed that whilst a key requirement is for end user customers to collaborate on their own – it was also recognized that all industry stakeholders have a role to play (Software buyers, software managers, resellers, consultants, publishers, auditors, SAM tool manufacturers, Service providers and so on).
  • The Campaign can provide a collective voice for Software Buyers to raise concerns over license programs and auditing without jeopardizing their broader relationship with suppliers – an opportunity to provide evidence based, balanced feedback to suppliers to improve working relationships.

Our Value Proposition in Summary

  • To provide a secure, independent forum for software buyers to discuss issues with software licensing, software audits and vendor management (in person and online).
  • To govern forums to ensure privacy and independence
  • To curate and generate useful content to help members with their daily work
  • To build evidence based arguments for positive change with proactive, constructive dialogue with software publishers.
  • To escalate and highlight bad practice for software publishers who don’t wish to engage in positive and constructive relationships.

Next Steps

  • To develop a 3-Year business plan
  • To continue to solicit industry feedback and build industry partnerships
  • To develop a membership offering (Which will initially include a calendar of workshops and knowledgebase).
  • To recruit a Board to govern our strategic direction and volunteers to help support the initiative.

Volunteers Required

The first piece of collaborative work will be the Software Audit Code of conduct – a high level outline of which is included in the presentation. If you would like to contribute towards this publication please get in touch (we welcome contributions from all stakeholders in the industry).

If you have any questions please contact me. Contact details.

My thanks to Rory Canavan, Glenn Thompson, Kylie Fowler and Martin Chalkley for helping pull all this together.

Thanks, Martin

The Campaign Begins…

Hello and a warm welcome to the Campaign for Clear Licensing blog!

We have received great feedback and support for our manifesto so far but we would love to hear more…

Computer-WeeklyPlease provide your feedback

Hello and a warm welcome to the Campaign for Clear Licensing blog!

We have received great feedback and support for our manifesto so far but we would love to hear more.
Continue reading “The Campaign Begins…”