New CCL Report: $250BN annual software maintenance market needs more scrutiny, a strategic opportunity for ITAM

The Campaign for Clear Licensing is pleased to present a new report on the software support and maintenance market.

Download the report here:

http://clearlicensing.org/wp-content/uploads/2018/09/CCL-Software-and-Maintenance-Report-FINAL-10.09.2018.pdf

This research project has been kindly sponsored by Origina.

Origina are the “World’s leading, independent, third party IBM software support specialist“. Learn more about Origina here: https://www.origina.com/


Executive Summary

Many organisations spend a huge proportion of their annual IT budget on paying for existing software support and maintenance contracts. The market is estimated to be worth $250BN.
The typical survey respondent had no idea of support volumes, support quality or the strategic value of software maintenance renewals.
This research is a call-to-action for organisations to get a handle on this major area of spend and apply ITAM best practices to optimise spend and lower risk.
The key findings in this paper include:

  • Software maintenance renewals need more scrutiny
  • Security options need more clarity
  • There is a strategic opportunity for ITAM to own the renewals process

Industry trends identified include:

  • Organisations renewing contracts as the path of least resistance
  • Scarcity of information regarding true consumer rights and entitlement
  • Hardware merging into software
  • Products merging into maintenance

Key Actions:

  • Lawmakers need to seriously consider the long-term consequences of these trends in an Internet of things era – in the interests of consumer rights, security and environmental impact.
  • IT Asset Managers can create a huge amount of value by setting up a rigorous process for support renewals.
  • The IT community would benefit from an open access library to crowdsource intelligence on support and maintenance contracts

Download the report here:

http://clearlicensing.org/wp-content/uploads/2018/09/CCL-Software-and-Maintenance-Report-FINAL-10.09.2018.pdf

CCL Software support and maintenance trends survey

The Campaign for Clear Licensing (CCL) is investigating the software support and maintenance market.

Please help the Campaign by sharing your experiences – all information shared will be in strictest confidence and will be published as a free to access report to those who participate.

The survey explores:

  • Factors that are important when renewing maintenance
  • Key decision makers
  • Support call volumes
  • Best and worst suppliers

Thanks in advance for your help. ~ Martin

CLICK HERE TO COMPLETE THE SURVEY